- Deployed enterprise switches, routers, and wireless access points across multiple floors, supporting the expansion of corporate network infrastructure.
- Delivered remote-hands support to L2/L3 network architects, including local console access, hardware diagnostics, and VLAN and trunk troubleshooting.
- Deployed and maintained Microsoft Teams Rooms across 20+ executive spaces using Windows, Android, Crestron, Logitech Rally, Shure, Sennheiser, and Biamp technologies.
- Maintained 100% CMDB accuracy by documenting hardware moves, additions, and changes throughout the physical asset lifecycle.
- Conducted daily MDF/IDF, connectivity, AV, and power-redundancy health checks to maintain operational readiness and minimize service disruption.
Milan, Italy · Available for Infrastructure & Support Roles
Salman Abbasi — IT Infrastructure & Desktop Support Engineer
Infrastructure Support Specialist
5+ years deploying and securing enterprise networks, endpoints, and data-center infrastructure across banking, exhibitions, and hyperscale environments.
Résumé last updated: August 2026
5+Years experience
150+Endpoints secured
1,000+Cabling drops
100%CMDB accuracy
01 · About
From endpoint to infrastructure.
A hands-on IT infrastructure engineer who connects reliable user support with secure, well-documented physical systems.
Salman Abbasi
Milan, Italy · Open to new opportunities
I'm an IT infrastructure and support engineer based in Milan, with 5+ years of experience across enterprise offices, banking, exhibitions, colocation facilities, and hyperscale data centers. I specialize in Microsoft endpoint management, Level 1/2 support, secure workstation deployment, ServiceNow incident management, remote hands, and structured fiber and copper cabling — with a track record of hitting SLA targets and improving deployment efficiency on every engagement.
Microsoft endpoint management
Level 1/2 support
ServiceNow incident management
Remote hands
Fiber & copper cabling
Endpoint security
02 · Experience
A career built branch by branch.
Enterprise support across corporate networks, executive collaboration spaces, banking endpoints, and hyperscale infrastructure.
Salman Abbasi — Career Path
03 · Case studies
The outcome leads.
Infrastructure projects where disciplined execution translated into faster deployment, clean handover, and zero critical defects.
Case 01Jan 2025 – Mar 2025
45 minfrom four-hour deployment
Enterprise Hardware Refresh & Secure Migration
- Led the rollout of 150+ workstations through Windows Autopilot and Microsoft Intune, enforcing BitLocker, MFA, and data-at-rest encryption requirements.
- Reduced average unbox-to-user deployment time from four hours to 45 minutes while achieving 100% migration success and zero P1 incidents.
IntuneAutopilotBitLockerMFA
Case 02Jan 2025 – Mar 2025
1,000+structured cabling drops
Data Hall Capacity Expansion | China Mobile
- Directed deployment of 20+ server racks and 1,000+ structured cabling drops, including racking, labeling, port mapping, and initial power-on testing.
- Completed the project two days ahead of schedule with zero cabling defects or port-mapping errors.
CiscoOTDRFiberRack & Stack
04 · Services
Hands-on support, end to end.
Hireable infrastructure services grounded in enterprise, banking, exhibition, colocation, and hyperscale experience.
Server Installation
Installation of server and configuration
Enterprise Network Deployment
Switches, routers, wireless AP rollout, VLAN and trunk configuration.
Desktop & Endpoint Support (L1/L2)
Windows 10/11, Microsoft 365, Intune, imaging, and application deployment.
Identity & Endpoint Security
Active Directory, Azure AD, BitLocker, MFA, VPN, and compliance policy.
Data Center Rack & Stack / Decommission
Racking, labeling, port mapping, decommissioning, and power-on testing.
Structured Cabling & Fiber Testing
LC/SC/MPO/MTP fiber, copper, OTDR, and Fluke Versiv testing.
Microsoft Teams Rooms & AV Deployment
Crestron, Logitech Rally, Shure, Sennheiser, and Biamp.
IT Service Management
ServiceNow, ITIL v4, incident and SLA management, CMDB, and root cause analysis.
Companies I've worked with
Trusted across enterprise, banking, and hyperscale environments.
05 · Certifications & safety
Certified for the work.
Technical credentials reinforced by practical safety and operations training for enterprise and data-center environments.
01
CCNA
Technical credential
02
CompTIA A+
Technical credential
03
Lenovo Qualified PC Service Technician
Technical credential
04
Cherry Picker Certificate
Safety credential
05
Health and Safety at Work
Safety credential
06
Occupational Health and Safety
Safety credential
06 · Skills matrix
The systems behind the outcomes.
Filter practical capabilities across five résumé-defined categories, from endpoint support to physical cabling and testing.
Endpoint & User Support
Windows 10/11Microsoft 365Microsoft IntuneWindows AutopilotOS imagingApplication deploymentVIP support
08 · Contact
Let's solve what's next.
Available for infrastructure support, desktop engineering, network field work, and remote-hands opportunities in Italy and across the EU.